Cutting Edge Communication: Surviving Team Conflicts

Cutting Edge Communication: Surviving Team Conflicts

Biz Library
Updated Sep 04, 2018
Carol is attempting to mediate a dispute between Sanjay and Casey. Casey believes she is within her rights to have a pet in the office, but Sanjay finds it disgusting and wants it disallowed. They argue about working styles. Sanjay is direct and aggressive while Casey remains passive and non-assertive. Carol finds a middle ground that the two can agree upon. Later, Sanjay and Mana are arguing about a misplaced piece of work. The conversation ends uncomfortably with Sanjay ordering Mana not to tell Casey about what he did to her pet. Later, in a meeting, Marcus asks for team-building contributions. Sanjay has had time to rethink his intimidating ways and offers a stuffed 'pet' as a peace offering to Casey.Please Note: These videos are designed to provoke discussion and response. They are fast paced; short; character-driven TV style comedies that take a new approach to reaching today's learners. By laughing; discussing; sharing outrage; and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the Switch On and/or Workplace Excellence series, also by Seven Dimensions.This program does not include a quiz. To achieve a completed status in the Learning Management System, you must view the video in its entirety.