Cutting Edge Communication: Mediating for Resolution
Interactive

Cutting Edge Communication: Mediating for Resolution

Biz Library
Updated Sep 04, 2018
Learn excellent skills for controlling respectful exchanges and facilitating solutions. Alex and Sam are in dispute. Alex is incensed that Sam has rewritten her press releases. Sam argues that she is not putting in the correct information as per company policy. Carol is called in to try and resolve their clash and uses a game show technique to work on the "resolution," but soon loses patience. Please note: These videos are designed to provoke discussion and response. They are fast-paced, short, character-driven, TV-style comedies that take a new approach to reaching today's learners. By laughing, discussing, sharing outrage, and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our teams to behave and to better manage these types of situations. These programs partner well with the "Switch On" and/or "Workplace Excellence" series, also by Seven Dimensions.
;