Customer Service - You are the Organisation

Course Overview 

No matter what part of the process your job contributes to, when you come in contact with your company’s customers, you will get many moments to affect the customer’s perception of your company. With the aid of a scenario, this training video highlights the importance of customer perception, and how your ability to provide excellent customer service can impact on their feelings towards your organisation.

Learning Objectives 

In this training module of our exceptional customer service training series, you will learn about:

• The importance of customer perception
• Your level of influence
• The importance of being careful of what you say

Target Audience 

If exceptional customer service is the aim, everyone in your organisation should be shown this video.

Business Outcomes  

 A featured scenario shows how a customer’s perception of a company can plummet with just one encounter.

Duration  

 2 Minutes