Customer Service - The Weakest Link

Course Overview 

Every sale has a cycle of service; those moments where your customers are exposed to your organisation. It could be your website and ease of navigation, it could be your receptionist or the quality and speed of the telephone call right down to the delivery man. The ability of your company to create the perception of exceptional customer service boils down to each individual in the cycle of service.

Learning Objectives 

In this video, you will learn about:

Target Audience 

If exceptional customer service is the aim, everyone in your organisation should be shown this video.

Business Outcomes  

 A featured scenario shows how a customer’s perception of a company can plummet with just one encounter.

Duration  

 5 Minutes