Customer Service Self-Management

Customer Service Self-Management

Chart Learning Solutions
Updated Dec 03, 2019
What are the core personal skills and behaviors that you need to be successful when working with customers, clients and prospects? Our service self-management curriculum focuses on the inner-facing skills needed to build a solid foundation and achieve customer service excellence. The topics covered include product and procedural knowledge, time and stress management skills, giving and getting help, responsible initiative, service attitude, critical thinking, and rewards and recognition.