Customer Service Quality image

Customer Service Quality

Ensure a better customer service experience by identifying good practices as well as areas for improvement

Popularity
5 stars rating 5 stars rating 5 stars rating 5 stars rating 5 stars rating 5 stars rating
Folder lesson (10 mins)

Customer Service Quality

Ensure a better customer service experience by identifying good practices as well as areas for improvement

Popularity
5 stars rating 5 stars rating 5 stars rating 5 stars rating 5 stars rating 5 stars rating

Course Description

How your customer service representatives treat your customers can make the difference between a loyal returning customer who will become an ambassador for your company, or a lost opportunity or negative press with others. Everything your representatives do that is customer facing makes a difference. Whether it’s a phone call, email, or face-to-face interaction, they all matter. For this course you will work with your customer service representatives to identify the actions you and the team will take to strengthen the quality of customer service your customers receive.

Course Accreditation

This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).