Welcome to the "Customer Service Communication Skills" version of the "Performance Excellence" video series. This is the eighth video lesson in a series of 12 and is designed to help you talk through options with your customer, and do whatever you can to provide customer value to replace whatever they’re not getting. To give great service, one of the things you have to learn to do is LOVE customers. Not like them. Not tolerate them. Not endure them. LOVE them. If your organization doesn’t serve customers properly, you can bet customers will replace you with someone who will. This video series will help you communicate properly with customers, generate satisfied customers, and contribute to a great customer service organization!