Leadership is one of the most important assets an organization can possess—and you, no matter what your leadership level may be, are a part of that asset. One of the critical skills needed of leaders is to effectively coach others. Without great coaching, an organization will never be able to achieve its potential and reach its goals. By completing this course, you will know how to provide the right level of coaching to your customer service representatives. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).