Customer Service - Caring for the Customer image

Customer Service - Caring for the Customer

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Folder lesson (2 mins)

Customer Service - Caring for the Customer

Popularity
5 stars rating 5 stars rating 5 stars rating 5 stars rating 5 stars rating 5 stars rating

Course Description

Course Overview 

Every organisation has its customers. They’re the people who buy or rely on our products, ideas or services. No matter where you work, they are the reason for us being there and the standard of customer service we provide to them is vital for success.

Learning Objectives 

In this training video you will learn:

  • The importance of customer care
  • How the service we provide impacts on lasting impressions

Target Audience 

Target audience is anyone working in customer service.

Business Outcomes  

Repeat customer is the cheapest form of advertising and it’s not that hard.

Duration  

 2 Minutes