Customer relationship: building trust

By the end of this module you will be able to implement good practices in order to be seen as trustworthy by the customer.

You will know how to boost your company’s image establish close communication with your customer and identify how to manage sensitive situations.

This course will cover:

• Identifying the challenges of customer contact.
• Being successful in the face-to-face meeting.
• Establishing close communication with the customer.
• Restoring the balance in sensitive situations.

Target Audience

Anyone who works in direct contact with customers.

Accreditation

PMI accreditation: earn 0.5 PDU points from PMI.