Creating Positive Impressions - Cutting Edge Communication Comedy Series

Carol is showing some important clients through the office and notices that team members Michael and Wendy are being cold and unwelcoming. Mana comes to greet these clients as Carol struggles with the pronunciation of names. Mana gives a vague explanation of what the clients will be doing. Carol takes an opportunity to school Wendy on her greeting skills and Michael on the lack of warmth in his facial expressions and body language. Mana leaves the clients unfulfilled while Carol admonishes her in front of these important people, at the same time giving her tips to improve. Meanwhile the clients are frustrated and leave as Mana and Carol argue in front of them. 

Key Learning Points
Joke about lack of professionalism in others. But don’t forget to look in the mirror.

MAKE A POSITIVE IMPRESSION

• Don’t ignore people
  INSTEAD: Make everyone welcome
• Don’t be vague
  INSTEAD: Demonstrate expertise
• Don’t behave rudely
  INSTEAD: Always be professional
• Don’t miss opportunities
  INSTEAD: Build ongoing relationships

Comedy makes learning fun

This course is part of the Cutting Edge Communication Comedy Series, created by Psychologist Eve Ash and comedienne Erin Brown, starring Emmy-award winning Kim Estes. A powerful training series covering topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone.

Cutting Edge Communication follows several characters through a landscape of social faux pas, insult and embarrassment. This series will amaze and enter-train, covering important lessons in human interaction, motivation, leadership, service, unprofessional behavior, apologizing, negotiating, stress, difficult people among many other workplace hot button issues.

Everyone will laugh and learn with these short episodes that highlight dos and don'ts. This Australian produced series was filmed on location in Los Angeles.