Managing conflict and difficult situations can be challenging for many. Conflicting situations are filled with emotion, uncomfortable, and often very frustrating. Most people would prefer not to have to deal with conflict, and yet it happens. People are people. Each of us has different needs, opinions, and perspectives, and when combined together, disagreements can occur. Sometimes these discrepancies are easy to resolve, others times they are not. This course will help you introduce the topic of conflict management, sharing why it’s important and how improving the ability to manage conflict with others will benefit the team. You will talk about what’s going on in the team or company that creates the need to strengthen each person’s ability to manage difficult and challenging situations. By completing this course, you will know how to create a conflict management agenda item to create a conflict management culture. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute). This course is part of Vado's Conflict Management Skills course bundle which has been approved for 1.5 hours of SHRM (Society for Human Resource Management) Professional Development Credits (PDCs).