This video is part of the "Conflict Resolution" series, "Part 2: Responding to Other People's Ideas and Concerns and Feelings and Stuff!" The cost of conflict in the workplace is significant -- up to $359 billion in lost productivity -- and an average of 42% of your managers’ time is spent dealing with various conflicts. Fortunately, unresolved conflict is the single largest reducible cost in many businesses. Our "Conflict Resolution" series will give your team the tools to resolve their issues before they become issues, and they’ll have fun doing it. Who knew conflict resolution could be fun? We did.