CompTIA Network+ N10-007: Troubleshooting Methodology & Tools

CompTIA Network+ N10-007: Troubleshooting Methodology & Tools

Updated Oct 17, 2019

Course Overview

By using the appropriate troubleshooting tools, network problems can be identified and resolved quickly. Discover how to identify a network problem and resolve it using different techniques and tools, and prepare for exam N10-007.

Target Audience

Network administrators, network technicians, network installers, helpdesk technicians, IT cable installers, and any other professionals working with computer networks

Learning Objectives

  • identify a user's problem by following the network troubleshooting methodology
  • establish a theory of probable cause by questioning the obvious and considering multiple approaches
  • test a theory to determine the cause and next steps, and if escalation is required
  • establish a plan of action to resolve problems and identify potential effects
  • implement an appropriate solution or escalate if required
  • verify full system functionality and implement preventative measures
  • document findings, actions, and outcomes
  • apply the network troubleshooting methodology to fix network issues
  • use hardware tools to fix network hardware issues
  • use a packet sniffer to intercept and log network traffic
  • use a port scanner to identify which ports are open on a network
  • use a WiFi analyzer to detect usage
  • use a bandwidth speed tester
  • use network troubleshooting command line tools
  • use Linux command line tools
  • use various network troubleshooting tools