CompTIA A+ Exam 220-902: Troubleshooting

CompTIA A+ Exam 220-902: Troubleshooting

Updated Oct 17, 2019

Course Overview

In this course, you'll learn about troubleshooting tools and strategies that you can use when computer-related issues arise. You will also prepare for exam 220-902.

Target Audience

Anyone who wishes to enter the IT professional field and requires entry-level training to get started with a career in technical support

Learning Objectives

  • follow the proper troubleshooting procedure to determine the issues with a computer
  • follow the proper troubleshooting procedure to resolve a problem with a computer
  • perform basic disk troubleshooting strategies
  • perform basic software troubleshooting strategies
  • perform basic operating system troubleshooting strategies
  • identify various types of operating system errors that you might encounter
  • identify types of startup errors that you might encounter, and the tools you can use to diagnose them
  • identify precautions that you can take to help secure your computer
  • cleanse your computer of malware
  • recognize soft skills that you can apply in your company to help secure your computers
  • list the six steps of the CompTIA Troubleshooting model