In this course, we’ll talk about how to troubleshoot with a user about what the problems they are seeing on their computer. For each area of computer hardware, we will talk about some of the issues you might run into as a technician, and how they can be fixed. Be careful, however, you just might find yourself becoming the “Go to” guy in your circle of friends and family when they have computer problems. Next we’ll talk about general system wide troubleshooting tips. This includes Individual operating systems all the way to wired and wireless networks. Having these skills as a technician can make it easier for you to reduce downtime both on an individual system, and well as the entire network.