Complaints Handling
Interactive

Complaints Handling

Elearning WMB
Updated Jan 08, 2019

Course Overview

This session will look at how we record complaints and compliments, what processes to follow, and how we (as a business) learn from them.

Target Audience

Business and corporate

Learning Objectives

  • Customer Feedback
  • Feedback Policy
  • Complaint and the Complaints Process

Duration

30 Minutes

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