Communication At Work - Listening with Empathy

Communication At Work - Listening with Empathy

Channel 1 Creative Media
Updated Feb 27, 2019

Course Overview 

Listening with empathy is listening until you can understand what the other person is saying and the meaning and emotion behind their words. In this training video, viewer’s are made aware of the importance of listening with empathy and how it impacts on the communication process.

Learning Objectives 

By watching this video, you will learn about important characteristics of effective listening such as:

  • Body language
  • Showing empathy and understanding
  • Providing support
  • Clarifying by asking questions and paraphrasing

Target Audience 

Aimed at all staff, this easy to follow communication video will enhance all communication and relationships in your workplace.

Business Outcomes  

Enhance your workers’ skills on how to receive the message clearly and understandably in two way conversations.


9 Minutes