Listening with empathy is listening until you can understand what the other person is saying and the meaning and emotion behind their words. In this training video, viewer’s are made aware of the importance of listening with empathy and how it impacts on the communication process.
By watching this video, you will learn about important characteristics of effective listening such as:
Aimed at all staff, this easy to follow communication video will enhance all communication and relationships in your workplace.
Enhance your workers’ skills on how to receive the message clearly and understandably in two way conversations.