Interactive
Caring for Vulnerable Customers Module
This course will examine how to identify a vulnerable customer and make fitting allowances for their specific needs.
Caring for vulnerable customers is a cornerstone of customer and client care in modern corporate culture. How a company takes care of customers at a disadvantage reflects on its values and position in the marketplace. This course will examine how to identify a vulnerable customer and how to consider making the appropriate allowances for their specific needs.
In addition to a high quality video, this Module features expanded learning content blocks and a short quiz to check your understanding.
