Career Development: Conflict Management

Strengthening your conflict management skills will help you deal with difficult situations in any role. Conflict is when two or more parties with perceived incompatible goals undermine each other's wants or needs. In this course, we will guide you on how to resolve conflict and find effective resolutions to difficult conversations. You will learn how to establish the root cause of the conflict, apply the five conflict management strategies, and understand the pro’s and cons of avoidance, competing, and collaboration.