Building Rapport: Instant Rapport image
interactive

Building Rapport: Instant Rapport

There are two levels of rapport: transactional and relational. In this course, you will learn the three skills for building instant rapport and the goal of transactional rapport and learn to turn small talk into SMART talk and maintain good relations for long term business.

Popularity
5 stars rating 5 stars rating 5 stars rating 5 stars rating 5 stars rating
Audio English
Folder 1 lesson (13 mins)
Phone Mobile access
interactive

Building Rapport: Instant Rapport

There are two levels of rapport: transactional and relational. In this course, you will learn the three skills for building instant rapport and the goal of transactional rapport and learn to turn small talk into SMART talk and maintain good relations for long term business.

Popularity
5 stars rating 5 stars rating 5 stars rating 5 stars rating 5 stars rating

What you'll learn

The Certificate in Building Rapport: Instant Rapport Course will teach you:
check-circle The two levels of rapport check-circle Three skills for building instant rapport when time is short check-circle Five tips for working with names check-circle How to turn small talk into SMART Talk

Course Description

Building Rapport creates trust, friendship and much more, and is of great benefit to employees interacting with customers. In this lesson, you will discover the three skills for building instant rapport and how to maintain good relations for long term business success. You will also discover the technique to turn small talk into SMART talk and increase the emotional connection.