Building Rapport: Business Etiquette & Customer Care image
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Building Rapport: Business Etiquette & Customer Care

Etiquette is a set of social behavioral requirements, created over time to give structure to the way to interpersonal rapport and manners are the core of etiquette. In this course you will learn the various behaviors involved in mastering manners and we will share the golden rule with you. Learn to go above and beyond customer expectations by using the 6 F’s.

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Audio English
Folder 1 lesson (20 mins)
Phone Mobile access
interactive

Building Rapport: Business Etiquette & Customer Care

Etiquette is a set of social behavioral requirements, created over time to give structure to the way to interpersonal rapport and manners are the core of etiquette. In this course you will learn the various behaviors involved in mastering manners and we will share the golden rule with you. Learn to go above and beyond customer expectations by using the 6 F’s.

Popularity
5 stars rating 5 stars rating 5 stars rating 5 stars rating 5 stars rating

What you'll learn

The Certificate in Building Rapport: Business Etiquette & Customer Care Course will teach you:
check-circle Why rapport is important check-circle The cost of poor etiquette check-circle Chart's customer care model check-circle How to exceed customer expectations by implementing the 6 F’s

Course Description

Building Rapport creates trust, friendship and much more, and is of great benefit to employees interacting with customers. Etiquette is a set of social behavioral requirements created over time to give structure to the way we interact with others. In this course, you'll discover the various behaviors involved in mastering manners, including the golden rule, and learn how to go above and beyond customer expectations by using the 6 F’s.