Authentic Listening: Introduction

Authentic Listening: Introduction

Chart Learning Solutions
Updated Nov 21, 2019

Active and authentic listening is a skill which brings lifelong benefits to both your personal and professional life. The bottom line is that it builds effective relationships - the heart of earning and keeping customers. After this lesson, you'll be able to use listening to increase understanding in any situation you experience. Understand why concentration, curiosity, and clarity is so important in communication, as well as the many pitfalls and benefits to listening.