Assertiveness Toolkit - Part A

Throughout our professional lives we experience periods of change tension and stress. Faced with some situations we occasionally lose our cool and we react inappropriately. We feel that we lose face and credibility.

In this module we will see how to be more assertive while continuing to respect the other person. That is to listen to the other person but still express our own point of view. In this way using methods that are simple and easy to remember and apply you can maintain healthy and constructive relationships regardless of the situation.

This course will cover:

• Exploring the basic principles of assertiveness.
• Identifying your preferred forms of behavior.
• Using the DESC method to give constructive criticism.

Target Audience

Anyone who wants to be more assertive when dealing with others.

Prerequisites

There are no prerequisites, but it is recommended that you also complete Part B of this course.

Accreditation

PMI accreditation: earn 0.5 PDU points from PMI.