Tense or stressful situations affect our behavior making us lose our composure and in some cases respond inappropriately. This in turn can cause us to lose face and credibility.
In this module we will see how to remain composed and be “assertive” i.e. both firm and diplomatic. We will also learn how to avoid behaviors that make us less effective. You will carry out a self-assessment to learn about your own tendencies and understand how to switch from one form of sanctuary behavior to another.
This course will cover:
Anyone who wants to identify and counter manipulative behavior
It is recommended that you first work through Part A of this course.
PMI accreditation: earn 0.5 PDU points from PMI.