Asking Questions in an Investigation

Eve Ash speaks with former homicide task force leader, Colin McLaren about the art and science of effective interviewing, especially in investigations. 

Course Overview 

Former homicide task force leader and author Colin McLaren explains to Eve Ash the subtle art of asking investigative questions. A workplace investigator or manager trying to ascertain the truth and resolve a problem needs to visualize their interview goal, then chart a series of questions with a suspect or employee. Questions must be subtle, short (to establish and confirm facts), open-ended, methodical and numerous, monitoring the person’s responses and taking cues from what they say. Colin discusses the importance of building rapport and listening with an open mind. Above all, body language must be calm and professional. Put in the effort to get the truth. 

Key Learning Points 

In this video, viewers learn about: 

• Visualizing a problem 

• Subtle building of questions towards a goal 

• Research preparation 

• Establishing rapport to win trust 

• How to ask closed questions 

• Observing a person's answers 

• Being critical and objective 

Interviewer: Eve Ash 

Interviewee: Colin McLaren