Carol thinks she rarely has to apologize for anything because she says she thinks before she acts. Serena apologizes to Carol for various things such as arriving unexpectedly at the office, and wants to introduce a Sorry Day into the office where people could apologise for all sorts of things. Serena describes various ways of saying sorry including the empathy sorry which is “I’m sorry you feel that way, and what can I do to help the situation.” Sam and Michael have relationship issues that have escalated into the workplace. Sam apologizes to Michael for having thrown his picture out when he was angry with some of Michael’s behavior. Sanjay on the other hand never really apologizes to anyone because he believes he is always right. Michael and Sam continue to bicker about how and why each of them should apologize, with Michael missing the point about why Sam is angry and why he should apologize. Carol tells Serena about what she believes to be a very useful tool, the ‘fake sorry’ which is totally insincere.
Key Learning Points
Apologize when you have done something wrong. It clears the air so everyone can move forward.
ALWAYS APOLOGIZE WITH CARE
Comedy makes learning fun
This course is part of the Cutting Edge Communication Comedy Series, created by Psychologist Eve Ash and comedienne Erin Brown, starring Emmy-award winning Kim Estes. A powerful training series covering topics every workplace needs to address. Short, sharp and funny with simple messages and skills for everyone.
Cutting Edge Communication follows several characters through a landscape of social faux pas, insult and embarrassment. This series will amaze and enter-train, covering important lessons in human interaction, motivation, leadership, service, unprofessional behavior, apologizing, negotiating, stress, difficult people among many other workplace hot button issues.
Everyone will laugh and learn with these short episodes that highlight dos and don'ts. This Australian produced series was filmed on location in Los Angeles.