Welcome to the Performance Excellence: Analyzing Your Customer Service’ series of video lessons meant to teach you how to make every contact with a customer a positive one. In the end, learners will be able to rate their focus on the customer and see where they have strengths and where they have weaknesses. This will allow them to hone their skills and, ultimately, help their company improve their customer service efforts for increased success overall.
This program is valid for 1 PDC for the SHRM-CP or SHRM-SCP and 1 hour of recertification credit through the HR Certification Institute. The activity IDs will be made available upon completion of the course. Please be sure to note the program ID number in your online recertification file. For more information about certification or recertification, please visit the SHRM website at www.shrm.org and the HRCI website at www.hrci.org.