Interactive
Analyzing Your Customer Service: Three Types of Value-Add for Customers
BizLibrary
Updated Feb 12, 2019Welcome to the "Performance Excellence: Analyzing Your Customer Service" series of video lessons meant to teach you how to make every contact with a customer a positive one. This video lesson, "Three Types of Value-Add for Customers," is the eighth of nine. From this lesson, learners will learn about the three types of value add: customer value-add, business value-add, and non-value-add. Ultimately, viewers will understand that customer value add and business value-add must be cultivated for the success of the organization, while non-value add must be eliminated to get rid of waste.
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