Interactive
Analyzing Your Customer Service: Service as a Core Competency (Part 1 of 9)
BizLibrary
Updated Sep 04, 2018Welcome to the "Performance Excellence: Analyzing Your Customer Service" series of video lessons meant to teach you how to make every contact with a customer a positive one. This video lesson, "Service as a Core Competency," is the first of nine. From this lesson, viewers will learn about the three types of organizations based on strength and the strategies they use to succeed over competitors. In relation to that, learners will receive information about core competencies and the three criteria that make core competencies what they are. Finally, they will be warned about factors that may threaten core competencies and turn them into mere table stakes.
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