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Analyzing Your Customer Service: Performance Excellence and Customer Service
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Updated Feb 12, 2019Welcome to the "Performance Excellence: Analyzing Your Customer Service" series of video lessons meant to teach you how to make every contact with a customer a positive one. This video lesson, "Performance Excellence and Customer Service," is the second of nine. From this lesson, viewers will learn about the Baldrige Excellence Framework and how it can be used to improve the core value of customer-focused excellence. This lesson also provides key questions from the framework that will build learners’ understanding of what it takes to offer outstanding service. For more information on the Baldrige Excellence Framework, visit www.nist.gov/baldrige.
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