4 Communication Skills Everyone Needs - Interactive
People need communication skills to survive in the digital economy. With increasing complexity in the workplace, effective communication skills are key to people’s success. Peter Quarry outlines to Eve Ash the four key communication skills needed: lean communication (getting straight to the point), connecting with others (social skills), adaptability (learning to read and relate to different types of people) and texting and using social media professionally (understanding the importance of sensitive, respectful and polite messaging).
This interactive course will provide skills and strategies for people to build and develop their communication skills for more challenging situations at work.
Key Learning Points
Peter Quarry explores key communication skills everyone needs at work:
Lean communication
- Focusing on your core message
- Getting to the point
- Giving concrete examples
Connecting with others, because effective teams are good communicators.
- Talk to different people
- Express themselves clearly and succinctly
- Actively listen
- Read people’s emotions and respond
- Respond to diverse backgrounds and cultures
- Respond to feelings
Adaptable communication
- Be flexible in how they communicate
- Read their audience more effectively
- Shape communications depending on the other people’s needs
Texting and using social media professionally
- Establish who likes texts
- Be sensitive about when to text
Be respectful
- Avoid being personal or insensitive
- Avoid posting when emotional
- Respond with strategy
Target Audience
This interactive course is ideal for anyone who want to improve their communication skills or a group of people who know and have worked with each other. This course can also be used as a team building tool.
This interactive course is one of the Insights and Strategies Series, featuring psychologist Eve Ash interviewing a range of experts and business leaders who share their experiences and practical strategies for achieving best practice.
