03. Feedback: Social Media Feedback

03. Feedback: Social Media Feedback

Updated Apr 29, 2020

According to Pew Research, 24% of American adults post comments or reviews online. The Touch Agency tells us that there are something like a MILLION tweets regarding customer service every single week. Of those tweets, nearly 80% of them are negative. Entrepreneur Magazine states that 38% of users who shared or favorite an item on Facebook, Twitter, or Pinterest went on to purchase the item. What does this mean for your company?