01. Feedback: Feedback Basics

01. Feedback: Feedback Basics

Updated Apr 29, 2020

How's your customer satisfaction doing? Are you improving or declining? Holding steady? How do you know? You might THINK you're doing well, but you don't REALLY know. Do you? So let's fix that! In these programs we'll explore the importance of feedback, different ways to get valid feedback, who to get feedback from, and how to take action on it.