This course forms part of the course 'Level 2 / Craft Bartending'.
In this course, you will learn:
- To analyse operations in terms of guest experience.
- To focus on meeting – not exceeding – expectations.
- Why consistency, speed and quality are your goals.
- Responsible service of alcohol.
This course is intended for existing staff in the hospitality industry who are expected to make or serve drinks, and who are ready to analyse why; not just how, operations function in their bar as they do.
By ensuring a thorough understanding of the skills, techniques and processes necessary to meet customers' beverage service expectations, this course will empower staff to create a successful service environment and a successful service product. It will also help staff take the next step towards management by introducing operational decision-making and venue-specific SOPs. Enhancing employees’ ability to better serve guests has a flow-on effect throughout the whole business, in terms of positive reviews, social media and word-of-mouth recommendations – which helps increase repeat clientele and maximises revenue.
Turning technique into service.
Priority: to meet, not exceed, expectations.
One goal to rule them all.
Looking after guests and the law.