Log in
Log inBook a demo

L2 / Craft Bartending: Pre-service

COURSE
Small Batch Learning
40 mins

L2 / Craft Bartending: Pre-service

COURSE
Small Batch Learning
40 mins
OR
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry it free
OR
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry it free

Course Overview

This course forms part of the course 'Level 2 / Craft Bartending'.

In this course, you will learn:

  • How to plan consistent operations to suit customer expectation.
  • The what, why, and when of tools and glassware in a bar.
  • Mise-en-place and why it improves service.
  • Pre-service rituals.

Target Audience

This course is intended for existing staff in the hospitality industry who are expected to make or serve drinks, and who are ready to analyse why; not just how, operations function in their bar as they do. 


Business Outcomes

By ensuring a thorough understanding of the skills, techniques and processes necessary to meet customers' beverage service expectations, this course will empower staff to create a successful service environment and a successful service product. It will also help staff take the next step towards management by introducing operational decision-making and venue-specific SOPs. Enhancing employees’ ability to better serve guests has a flow-on effect throughout the whole business, in terms of positive reviews, social media and word-of-mouth recommendations – which helps increase repeat clientele and maximises revenue.

Learning
Introduction

Understanding the goals before you start.

Consistency in service - Informed decision-makingtext • 3 mins
Consistency in service - Why consistency?text • 3 mins
Glassware

Get to know the main glass types and when to use them.

Getting glassware righttext
Glassware consistencytext
Know your glasses - Rocks (Advanced)text • 3 mins
Know your glasses - Cocktail and martini (Advanced)text • 3 mins
Know your glasses - Highball (or collins) and water glass (Advanced)text • 3 mins
Know your glasses - Wine and flute (Advanced)text • 3 mins
Know your glasses - Other glasses (Advanced)text • 3 mins
Glassware questions - Part 1text
Glassware questions - Part 2text
Pre-service: Glassware - Quizquiz
Tools

Become familiar with the tools you need to operate a bar.

Essential bar tools - Bar blade, bar knife, barspoon and black/blue pen(s) (Advanced)text • 3 mins
Essential bar tools - Chopping board, corkscrew and ice scoop (Advanced)text • 3 mins
Essential bar tools - Jigger (Advanced)text • 3 mins
Essential bar tools - Mexican elbow, mixing glass and speed pourer (Advanced)text • 3 mins
Essential bar tools - Polishing cloths, wine jigger and shaker (Advanced)text • 3 mins
Essential bar tools - Strainers (Advanced)text • 3 mins
Pre-service: Tools - Quizquiz
Mise-en-place

Setting up for success.

Mise-en-place - Introductiontext
Mise-en-place definedtext • 3 mins
Mise-en-place in practicetext
Mise-en-place - A station to suit you - Part 1text • 3 mins
Mise-en-place - A station to suit you - Part 2text • 3 mins
Mise-en-place guidelines - Be disciplinedtext • 3 mins
Mise-en-place - Lifesavers for set-up - Part 1text • 3 mins
Mise-en-place - Lifesavers for set-up - Part 2video • 2 mins
Pre-service: Mise-en-place - Quizquiz
The Ritual

Use the time before service to prevent avoidable problems – and communicate.

The Ritual - Final stepstext
The Ritual - Before shifttext
The Ritual - Before shift - continuedtext
The Ritual - Communicationtext
The Ritual - Pre-shift meetingtext
Pre-service: The Ritual - Quizquiz