L2 / Craft Bartending: Floor Service
This course forms part of the course 'Level 2 / Craft Bartending'.
In this course, you will learn:
- The importance of the floor for delivering guest satisfaction.
- Tips for greeting the customer, and saying goodbye.
- Mastering the tray – and dealing with accidents.
- How to work with the bar as a team.
- Sales techniques that bring success.
This course is intended for existing staff in the hospitality industry who are expected to make or serve drinks, and who are ready to analyse why; not just how, operations function in their bar as they do.
By ensuring a thorough understanding of the skills, techniques and processes necessary to meet customers' beverage service expectations, this course will empower staff to create a successful service environment and a successful service product. It will also help staff take the next step towards management by introducing operational decision-making and venue-specific SOPs. Enhancing employees’ ability to better serve guests has a flow-on effect throughout the whole business, in terms of positive reviews, social media and word-of-mouth recommendations – which helps increase repeat clientele and maximises revenue.
Understanding the aim of good floor service.
Greeting and taking to the table – first (and last) impressions count.
How to stay alert and keep control of service.
How to build confidence and make the tray work for you.
How floor and bar must work together to improve service.
Your responsibility to make money, and to serve responsibly.