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L2 / Craft Bartending: Floor Service

COURSE
Small Batch Learning
37 mins

L2 / Craft Bartending: Floor Service

COURSE
Small Batch Learning
37 mins
OR
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry it free
OR
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry it free

Course Overview

This course forms part of the course 'Level 2 / Craft Bartending'.

In this course, you will learn:

  • The importance of the floor for delivering guest satisfaction.
  • Tips for greeting the customer, and saying goodbye.
  • Mastering the tray – and dealing with accidents.
  • How to work with the bar as a team.
  • Sales techniques that bring success.

Target Audience

This course is intended for existing staff in the hospitality industry who are expected to make or serve drinks, and who are ready to analyse why; not just how, operations function in their bar as they do.


Business Outcomes

By ensuring a thorough understanding of the skills, techniques and processes necessary to meet customers' beverage service expectations, this course will empower staff to create a successful service environment and a successful service product. It will also help staff take the next step towards management by introducing operational decision-making and venue-specific SOPs. Enhancing employees’ ability to better serve guests has a flow-on effect throughout the whole business, in terms of positive reviews, social media and word-of-mouth recommendations – which helps increase repeat clientele and maximises revenue.

Learning
Introduction

Understanding the aim of good floor service.

Floor Service: Introduction - The importance of the floortext • 3 mins
Floor Service: Introduction - Attitudetext • 3 mins
Floor Service: Introduction - New? Don’t sweat ittext • 3 mins
Hello & Goodbye

Greeting and taking to the table – first (and last) impressions count. 

Floor Service: Hello & Goodbye - Acknowledge, acknowledge, acknowledgetext • 3 mins
Floor Service: Hello & Goodbye - The greeting sequencevideo • 2 mins
Floor Service: Hello & Goodbye - Greeting tipstext • 3 mins
Floor Service: Hello & Goodbye - Taking it furthertext • 3 mins
Floor Service: Hello & Goodbye - The Billvideo • 2 mins
Floor Service: Hello & Goodbye - Quizquiz
Thinking Ahead

How to stay alert and keep control of service.

Preparing for floor service - The challengetext • 3 mins
Preparing for floor service - Mise-en-place, pens and lighterstext • 3 mins
Preparing for floor service - Touching tables, eyes open and think aheadtext • 3 mins
Floor service: Keeping your distancetext • 3 mins
Floor Service: Thinking Ahead - Quizquiz
Master of the Tray

How to build confidence and make the tray work for you.

Mastering Tray Service - Tray stories!text • 3 mins
Mastering Tray Service - Tray technique: Self-control, holding a tray and touching glassestext • 3 mins
Mastering Tray Service - Tray technique: Balancing the tray, arranging glasses and walkingtext • 3 mins
Mastering Tray Service - Tray technique: Presenting drinkstext • 3 mins
Mastering Tray Service - Accidentstext • 3 mins
Floor Service: Master of the Tray - Quizquiz
Working with the Bar

How floor and bar must work together to improve service.

Floor Service: Working With The Bar - Teamworktext • 3 mins
Communication Between Floor & Bar Teams - Product pushing and efficiencytext • 3 mins
Communication Between Floor & Bar Teams - 86's, allergies and drink preferencestext • 3 mins
Communication Between Floor & Bar Teams - Further Tipstext • 3 mins
Floor Service: Working with the Bar - Quizquiz
Making Money

Your responsibility to make money, and to serve responsibly.  

Floor Service: Making money - Understanding profitabilitytext • 3 mins
Floor Service: Making money - ...And reducing costtext • 3 mins
Floor Service: Making money - Sales techniques - Prompt order takingtext • 3 mins
Floor Service: Making money - Sales techniques - Recommendingtext • 3 mins
Floor Service: Making money - Sales techniques - Upsellingtext • 3 mins
Floor Service: Making money - Sales techniques - The re-ordertext • 3 mins
Floor Service: Making money - Sales techniques - Before & afterstext • 3 mins
Floor Service: Making money - Sales techniques - Large formattext • 3 mins
Floor Service: Making money - Quizquiz