Our customers are typically the reason we do what we do. Our work, whether it’s a project, task or assignment, always directly or indirectly impacts our customers. Therefore it makes sense that if we want to perform our jobs well and deliver great results, we must truly know and understand our customers the best that we can.This course will help you learn as much information as possible about your customers in order to better anticipate, understand, and meet your customer’s needs. By completing this course, you will understand the changing needs of your customers and know how to anticipate and meet those needs. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).