ITIL® Service Management - Introduction

Skillsolve Training
5 hrs

ITIL® Service Management - Introduction

Skillsolve Training
5 hrs

Accredited Course, helps you get acquainted and become aware as a member of your IT/service management environment.

This course is a first step in preparing you for an internationally recognised qualification in ITIL® Service Management; by far the most widely adopted and globally recognized best practice for Service Management.

ITIL® provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.

ITIL is mapped in ISO 20000 Part 11. This recognizes the way that ITIL can be used in to meet the requirements set out for ISO 20000 certification.

This package covers the Introduction level study.

Benefits of Method:

  • Manage business risk and service disruption or failure

  • Improve and develop positive relationships with your customers by delivering efficient services that meet their needs

  • Establish cost-effective systems for managing demand for your services

  • Support business change whilst maintaining a stable service environment.

  • Enhance your CV and boost future employment prospects.

Introduction Level - Course Content:

• 2 modules with associated engaging, motion graphic, video presented lessons

• Notes to support each lesson and references to further suggested reading.

• Support materials and exercises to consolidate the learning

• Foundation level sample questions to test and embed the learning

• Eligible for 5 CPU/PDU points.


  1. What are the prerequisites, if any to take the course?
    Familiarity with IT services and Service management is useful but not essential.
  2. Who should take this course?
    Designed for:
    • Individuals who require a high level appreciation of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
    • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme. This may include but is not limited to, IT professionals, business managers and business process owners.

This is an accredited course eligible for CPDs/PDUs and prepares you towards a qualification in ITIL® Service Management

3) What will students achieve or be able to do after taking your course?

  • Appreciation of Service management as a practice.
  • Awareness of  concepts, definitions, processes, functions, roles and  RACI Matrix.
  • Help you to become aware as a member of an IT service management environment
  • First Step towards a qualification in ITIL® Service Management.
  • Eligible for 5 Category - C PDUs or CPDs

Next Step/Course: ITIL® Service Management - Foundation

ITIL® Passport - Introduction

ITIL® Service Management - Introduction level eLearning

Learning Modulesinteractive