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ITIL® 2011 Foundation


ITIL® 2011 Foundation


ITIL® 2011 certification provides a comprehensive, consistent and coherent set of best practices for IT service management processes, promoting a quality approach for achieving business effectiveness and efficiency in the use of information systems.

No Wonder - ITIL® 2011 Foundation Certificate has grown to become the most widely accepted approach to IT Service Management in the world.

Based on the latest publications from AXELOS, KnowledgeWoods ITIL® 2011 Foundation Program is a One-of-its-Kind e-Learning solution that presents an innovative way to Learn as well as Prepare for the ITIL® 2011 Foundation Certification Exam at one's own Pace, Place, and Convenience.

Salient Features:-

  • PEOPLECERT Accredited Courseware
  • 200+ Lectures | 20+ Quizzes
  • Storyline Driven Learning
  • Key IT Service Management Templates
  • 05 Mock ITIL® 2011 Foundation Exams based on KnowledgeWoods' Platform
  • 30 PDUs/Contact Hours Certificate by KnowledgeWoods - PMI® Global REP

What am I going to get from this course?

  • Pass ITIL® 2011 Foundation Certification Exam at the Very First Attempt
  • Understand the ITIL® Framework and its application towards improving the IT Service Management (ITSM) within an Organization
  • Identify Goals and Objectives of Service Life Cycle Components
  • Learn Key ITIL® Terminologies, Fundamentals, and Principles
  • Recognize ITIL® Processes and Functions
  • Understand Key Service Management Roles

What is the target audience?

  • Project Staff with job roles like IT Administrators, Technical Team Lead, IT Consultants, Server Administrators, Project Managers, Business Analysts, Software Architects, Information System Manager working on IT/Application/Service Support projects
  • IT Support Staff with 0-4 Years’ Experience - Looking to build their career in IT Support, IT Helpdesk, IT Infrastructure

What are the requirements?

  • No Prerequisites to join this course. Participants working in IT Infrastructure Support job profile can benefit maximum from this course