The Service Operation (SO) is a part of Lifecycle Stream of ITIL; Intermediate level and one of the courses leading to the ITIL Expert Certificate in IT Service Management. The training content approved by APMG and CSME, focuses on co-ordination and execution of activities and processes included in service operations. ITIL SO certification training will enhance your knowledge on the on-going management of service operations, and also how to deliver effective and efficient services.
The learning objectives of this course are given below: - Explain the purpose, objectives, scope of service operations, and its value to business - Describe how to manage processes and technology at agreed levels to meet user and customer needs - Assess challenges, critical success factors, and risks associated with Service Operations - Explain how to co-ordinate and carry out activities in other Lifecycle stages
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