The OSA "lite" course has been developed to give you an insight to the intermediate level OSA (Operational Support & Analysis) of a service using Best Practice and the ITIL® Framework.
The target audience for this course are individuals who aspire to or who do manage services and want to learn how to better manage day to day operations of a service using Best Practice.
This course covers off on the first two modules of the full OSA course, as well as a clear high level overview of the remainder topics. You will be able to easily understand what the topics are included in the OSA course, and if the full OSA course is right for you. As the intermediate courses are long, and challenging and can cost up to $4000, you want to make an informed decision if this is right for you prior to spending that hard earned cash.
There are four levels of certification within the scheme:
Successfully passing the Foundation exam is mandatory before you can progress to the intermediate courses, and to become an expert you will need a total of 22 credits.
ITIL® is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools.
Please Note - This is NOT the ITIL® Intermediate (OSA) course and is not intended to help with the passing of the ITIL® intermediate Exam. IT is a high level overview ONLY. To qualify to sit the intermediate exam you will require a certificate of completion received from the ATO + submission of your foundation certificate.