ITIL Foundation, Part 4 of 5: Strategy and Design Proc

INTERACTIVE
LearnNow Online
4 hrs 30 mins

ITIL Foundation, Part 4 of 5: Strategy and Design Proc

INTERACTIVE
LearnNow Online
4 hrs 30 mins
OR
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry it free
OR
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry it free

Course description

This course will introduce the processes found in Service Strategy and Service Design. We will briefly review the purpose for each lifecycle phase and then review the processes. We will build an understanding of the purpose, objectives and scope for each process. Within ITIL there are 4 processes that are considered to be highly important. For these processes we will also elaborate on additional process aspects such as basic concepts, process activities and process interfaces.

Each LearnNowOnline training course is made up of Modules (typically an hour in length). Within each module there are Topics (typically 15-30 minutes each) and Subtopics (typically 2-5 minutes each). There is a Post Exam for each Module that must be passed with a score of 70% or higher to successfully and fully complete the course.


Prerequisites

This course is designed for IT service professionals looking to improve their IT processes and organization. They should have knowledge of what IT does and who are their customers. Please view ITIL Foundation: Lifecycle Phases before starting this course.


Meet the expert

Kurt McWhirter

Kurt McWhirter is a recognized authority on using the ITIL framework and has more than 30 years of experience in IT strategic planning, operations management, and enterprise process design and implementation. He is certified as an ITIL Expert and ISO/IEC 20000 Consultant and is an accredited ITIL Trainer. He is the lead author of the book "The Definitive Guide to IT Service Metrics.”

Video Runtime

115 Minutes

Time to complete

270 Minutes

Course Outline

Strategy and Design Processes

Service Strategy (20:29)

  • Introduction (01:06)
  • Service Strategy (SS) (01:17)
  • Service Portfolio Management (03:50)
  • Service Portfolio & Catalog (03:46)
  • Financial Management for IT (06:55)
  • Business Relationship Mgmt (03:09)
  • Summary (00:22)

Service Design (19:40)

  • Introduction (00:32)
  • Service Design (01:03)
  • Design Coordination (04:47)
  • Service Catalog Management (03:00)
  • SCatM - Key Concepts (02:31)
  • SCatM - Key Concepts II (02:37)
  • 2-view Service Catalog (01:18)
  • SCatM - Key Concepts III (02:04)
  • 3-view Service Catalog (01:20)
  • Summary (00:26)

Service Level Management (24:36)

  • Introduction (00:42)
  • Service Level Management (05:34)
  • SLM Key Concepts (04:57)
  • Activities (06:57)
  • SLM Interfaces (05:55)
  • Summary (00:27)
Availability and ITSC

Availability Management (23:19)

  • Introduction (00:29)
  • Availability Management (03:20)
  • AM - Key Concepts (07:20)
  • Capacity Management (03:24)
  • CapM - Key Concepts (08:19)
  • Summary (00:23)

IT Continuity Management (27:35)

  • Introduction (00:33)
  • IT Continuity Management (04:28)
  • ITSCM - Key Concepts (04:27)
  • InformationSecurityManagement (02:12)
  • ISM - II (02:07)
  • ISM - Key Concepts (06:36)
  • Supplier Management (03:33)
  • SuppM - Key Concepts (03:03)
  • Summary (00:32)
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