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ITIL-CSI ITIL Continual Service Improvement CSI

COURSE
3T
360 Training

ITIL-CSI ITIL Continual Service Improvement CSI

COURSE
3T
360 Training
All courses are offered by Deepcreek ITILî ATO/Affiliate - ITILî is a registered trade mark of AXELOS LimitedA three day course intended to provide, test and validate knowledge on industry practices in service management as documented in the ITIL Continual service improvement publication.The course and associated examination are free-standing but also part of the ITIL intermediate lifecycle stream. It is one of the modules that leads to the ITILî Expert Certificate in IT Service Management and carries a credit value of 3 points. ObjectivesCandidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certificate: - Introduction to continual service improvement - Continual service improvement principles - Continual service improvement process - Continual service improvement methods and techniques - Organizing for continual service improvement - Technology considerations - Implementing continual service improvement - Challenges, critical success factors and risks