Log in
Log inBook a demo

ITIL 4, Part 4 of 5: Continual Improvement

INTERACTIVE
LearnNow Online
1 hr 1 min

ITIL 4, Part 4 of 5: Continual Improvement

INTERACTIVE
LearnNow Online
1 hr 1 min
OR
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry it free
OR
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry it free

Course description

ITIL 4 will enable IT professionals to support their organization on their journey to digital transformation. This course covers Continual improvement, categories of practices and knowledge management. The ITIL® course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.

Each LearnNowOnline training course is made up of Modules (typically an hour in length). Within each module there are Topics (typically 15-30 minutes each) and Subtopics (typically 2-5 minutes each). There is a Post Exam for each Module that must be passed with a score of 70% or higher to successfully and fully complete the course.


Prerequisites

none. Knowledge of previous versions of ITIL will be helpful.


Meet the expert

Jason Dion

Jason Dion, CISSP No. 349867, is a professor at University of Maryland University College with multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), CySA+, Security+, Network+, A+, PRINCE2 Practitioner, and ITIL. He holds a Masters of Science degree in Information Technology with a specialization in Information Assurance

Video Runtime

61 Minutes

Time to complete

112 Minutes

Course Outline

Continual Improvement

Continual Improvement (23:38)

  • Introduction (00:08)
  • Continual Improvement (02:23)
  • Continual Improvement Model (01:58)
  • What is the Vision (02:53)
  • Where are we Now (02:11)
  • Where do We Want to Be (03:15)
  • How do We Get There (01:32)
  • Take Action (01:16)
  • Did We Get There (01:37)
  • How Do We Keep the Momentum Going (02:17)
  • Continual Improvement and the Guiding Principles (03:56)
  • Summary (00:08)

Categories of Practices (21:22)

  • Introduction (00:08)
  • Categories of Practices (02:36)
  • Management Practices (01:18)
  • Continual Improvement (07:48)
  • Information Security Management (03:44)
  • Relationship Management (01:56)
  • Supplier Management (01:23)
  • Architecture Management (02:17)
  • Summary (00:08)

Knowledge Management (16:43)

  • Introduction (00:08)
  • KnowledgeManagement (02:13)
  • Measurement and Reporting (01:27)
  • Organizational Change Management (01:25)
  • Portofilio Managment (02:05)
  • Project Management (02:05)
  • Risk Management (02:16)
  • Service Financial Management (01:17)
  • Strategy Management (01:56)
  • Workforce and Talent Management (01:41)
  • Summary (00:08)