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ITIL 4, Part 2 of 5: Four Dimensions

INTERACTIVE
LearnNow Online
50 mins

ITIL 4, Part 2 of 5: Four Dimensions

INTERACTIVE
LearnNow Online
50 mins
OR
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry it free
OR
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry it free

Course description

ITIL 4 will enable IT professionals to support their organization on their journey to digital transformation. This course discusses the four dimensions of Service Management: Organizations, IT, Partners and Value streams. Next it covers value streams and processes as well as the service value system. The ITIL® course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.

Each LearnNowOnline training course is made up of Modules (typically an hour in length). Within each module there are Topics (typically 15-30 minutes each) and Subtopics (typically 2-5 minutes each). There is a Post Exam for each Module that must be passed with a score of 70% or higher to successfully and fully complete the course.


Prerequisites

none. Knowledge of previous versions of ITIL will be helpful.


Meet the expert

Jason Dion

Jason Dion, CISSP No. 349867, is a professor at University of Maryland University College with multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), CySA+, Security+, Network+, A+, PRINCE2 Practitioner, and ITIL. He holds a Masters of Science degree in Information Technology with a specialization in Information Assurance

Video Runtime

50 Minutes

Time to complete

95 Minutes

Course Outline

Four Dimensions

Four Dimensions of Service Management (26:11)

  • Introduction (00:08)
  • Four Dimensions of Service Management (01:23)
  • Organizations and People (06:59)
  • Information and Technology (07:44)
  • Partners and Suppliers (09:47)
  • Summary (00:08)

Value Streams and Processes (13:25)

  • Introduction (00:08)
  • Value Streams and Processes (04:49)
  • PESTLE (03:13)
  • Applying Four Dimensions (05:05)
  • Summary (00:08)

Service Value System (10:27)

  • Introduction (00:08)
  • Service Value System (02:40)
  • Opportunity Demand and Value (05:23)
  • Governance (02:07)
  • Summary (00:08)