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ITIL 4, Part 1 of 5: Service Management

INTERACTIVE
LearnNow Online
1 hr 23 mins

ITIL 4, Part 1 of 5: Service Management

INTERACTIVE
LearnNow Online
1 hr 23 mins
OR
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry it free
OR
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry it free

Course description

ITIL 4 will enable IT professionals to support their organization on their journey to digital transformation. This course covers a welcome to ITIL and what you can expect, next it covers Service management and outcomes. The ITIL® course on this page is offered by Dion Training Solutions, LLC, an ATO of AXELOS Limited. ITIL, ITIL Foundation, and the Swirl logo are registered trademarks of AXELOS Limited. All rights reserved.

Each LearnNowOnline training course is made up of Modules (typically an hour in length). Within each module there are Topics (typically 15-30 minutes each) and Subtopics (typically 2-5 minutes each). There is a Post Exam for each Module that must be passed with a score of 70% or higher to successfully and fully complete the course.


Prerequisites

none. Knowledge of previous versions of ITIL will be helpful.


Meet the expert

Jason Dion

Jason Dion, CISSP No. 349867, is a professor at University of Maryland University College with multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), CySA+, Security+, Network+, A+, PRINCE2 Practitioner, and ITIL. He holds a Masters of Science degree in Information Technology with a specialization in Information Assurance

Video Runtime

83 Minutes

Time to complete

144 Minutes

Course Outline

Service Management

Welcome (21:00)

  • Introduction (00:08)
  • Welcome (05:15)
  • Exam Fundamentals (06:48)
  • 4th Industrial Revolution (03:33)
  • Service Organizations (05:07)
  • Summary (00:08)

Service Management (38:05)

  • Introduction (00:08)
  • Service Management (02:37)
  • Value (04:08)
  • Organizations and People (11:53)
  • Services and Products (05:35)
  • Service Offerings (07:16)
  • Service Relationships (06:19)
  • Summary (00:08)

Outcomes (24:27)

  • Introduction (00:08)
  • Outcomes (10:24)
  • Costs (02:57)
  • Risks (06:01)
  • Utility and Warranty (04:48)
  • Summary (00:08)