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Introducing consulting and handling complaints

COURSE
Interaction Training
20 mins

Introducing consulting and handling complaints

COURSE
Interaction Training
20 mins
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry for free
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry for free

No matter who you are talking to, and what your relationship is with them, a consultative approach would expect you to deliver a combination of expertise in your field or job role, timely and personalised service, qualified and relevant support, and professional interpersonal skills. In this course, we investigate the benefits of a consultative approach and we also look at a simple but effective process for properly handling complaints.

Learning
Introducing consulting and handling complaints
In this course, we investigate the benefits of using a consultative approach to deliver on expectations and we will also look at a simple process for handling complaints.
Introducing consulting and handling complaintsinteractive