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Interact with customers

COURSE
Interaction Training
30 mins

Interact with customers

COURSE
Interaction Training
30 mins
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry for free
Included in GO1 PremiumStarting from $12 per user for teamsLearn moreTry for free

Every person who leaves a store dissatisfied tells five people about their experience – an enormous amount of negative reflection. In this course, we investigate the skills and knowledge that enable you to actively interact with customers including how to communicate effectively, how to respond to complaints, and how to receive and process sales and identify special requirements. Whether selling a product, a service, an idea or yourself, these skills can be used in any environment.

Learning
Interact with customers
If a customer leaves a store dissatisfied with the products or services, he or she will likely tell at least five other people about the experience. If those five people tell just three people each, one incident has launched an enormous amount of negative publicity. Every customer’s experience in your store counts. In this course, we will investigate the core skills and knowledge required to enhance customer experiences, including how to communicate effectively, how to respond to complaints, how to receive and process orders and how to identify special customer requirements.
Interact with customersinteractive