Hospitality Plus Suite

COURSE
CE
Catalyst Education
30 mins

Hospitality Plus Suite

COURSE
CE
Catalyst Education
30 mins
A$395per person
A$395per person
 
Learning
Working together
  1. Work cooperatively with colleagues towards common goals
  2. Ensure that work goals are understood and met
  3. Give and receive constructive feedback to enhance work performance
  4. Communicate clearly using appropriate mediums
  5. Identify and address signs and sources of stress. 
Working togetherinteractive
Safe and sound

1. Follow workplace procedures for health, safety, and security 
2. Follow workplace procedures for emergency situations
3. Participate in your company’s Occupational Health and Safety (OHS) practices
4. Explain the implications of disregarding health, safety, and security procedures
5. Discuss the legal requirement to work according to health, safety, and security procedures.

Safe and soundinteractive
Keeping it clean
  1. Follow workplace hygiene procedures and identify hygiene hazards
  2. Report any personal health issues according to company policies and procedures
  3. Prevent contamination of food and other items
  4. Prevent cross-contamination by washing hands.
Keeping it cleaninteractive
Making it happen
  1. Provide information on health, safety, and security
  2. Monitor safe work practices
  3. Coordinate the consultative management of health, safety, and security
  4. Implement and monitor procedures for identifying hazards, and assessing and controlling risks
  5. Implement and monitor health, safety, and security training
  6. Maintain OHS records and reports.
Making it happeninteractive
Food safety
  1. Implement and follow food safety procedures as described in your company’s food safety program
  2. Identify the function of a food safety program
  3. Describe the categories of food safety hazards
  4. Discuss aspects of controlling bacterial growth
  5. Explain the basic principles of the Hazard Analysis and Critical Control Points system
  6. Identify common Critical Control Points in the food handling process and apply appropriate control methods
  7. Maintain a clean environment.
Food safetyinteractive
Being in the know
  1. Source and access current and relevant hospitality information
  2. Discuss the relationship between the hospitality industry and other industries
  3. Discuss the relationship between the sectors that comprise the hospitality industry
  4. Explain the responsibilities implied by an employer's duty of care
  5. Monitor current issues of concern to the hospitality industry
  6. Apply and share knowledge to enhance work performance.
Being in the knowinteractive
Operation fast food
  1. Prepare a fast food outlet for service
  2. Apply customer service skills to effectively identify and meet customer needs
  3. Select appropriate methods to cook and prepare food safely
  4. Apply techniques to ensure attractive presentation of food
  5. Control stock before, during and after service
  6. Clean and maintain equipment.
Operation fast foodinteractive
Storing stock
  1. Receive stock correctly
  2. Store stock appropriately and safely
  3. Use safe manual handling techniques when moving and storing stock
  4. Rotate and maintain stock according to company procedures
  5. Use stock control systems to keep accurate records of stock levels
Storing stockinteractive
Stocking up
  1. Process and follow up stock orders, according to company procedures
  2. Monitor stock performance, security, and records
  3. Maintain stock levels according to company requirements
  4. Identify and take action to minimise stock losses
  5. Organise and administer stocktakes.
Stocking upinteractive
People - Same same, but different
  1. Describe the main factors that contribute to a person's culture
  2. Outline the benefits of working in a diverse environment
  3. Discuss cultural influences in Australian society
  4. Communicate across cultures
  5. Address cross-cultural misunderstandings.
People - Same same, but differentinteractive
Improving your workplace
  1. Identify opportunities for improvement to work practices, services and/or products
  2. Use creative thinking techniques to generate ideas and solutions
  3. Effectively collaborate with other team members
  4. Consolidate ideas for presentation to management
  5. Implement and review approved ideas for continuous improvement.
Improving your workplaceinteractive
Successful coaching
  1. Effectively identify coaching needs
  2. Apply training principles when coaching peers
  3. Provide constructive and supportive feedback
  4. Monitor development progress and provide ongoing support.
Successful coachinginteractive
Hospitality Service Excellence
  1. List the key characteristics required to be a successful hospitality professional
  2. Explain the tools and resources used in the hospitality industry
  3. Outline what is required to set up for service effectively
  4. Follow a work plan to maximise efficiency during service
  5. Provide quality customer service
  6. Deal with complaints effectively
  7. Close-down after service efficiently.
Hospitality Service Excellenceinteractive